Meet the AI Agents:
Detention Handling
Warns the dock before a truck runs past its free time, reports the detention you owe, and approves a carrier’s detention request when it matches the gate record.
50–65%
lower detention fees
A truck is about to run out of free time
A truck on #LS-53018 has been waiting 90 minutes for a door.
Detention · #LS-53018
What just happened
A truck sat waiting for a door. Loadsmart AI warned the dock lead before the free time ran out. When the carrier still billed detention, it checked the request against the gate times and the contract rate, approved the amount that matched, and added it to the facility’s detention report.
Disputes go to a person.
Requests that match the gate record are approved at the contract rate. A request that claims more time than the record shows gets the supported time back, with the timestamps. When a carrier pushes back, or the record has a gap such as a missed check-out scan, a Loadsmart Freight Expert takes it with the full timeline.
Watches the clock on every truck, and settles the bill.
01
Watches dwell against free time
Checks every truck on site every 15 minutes against its free time, using your gate, yard or scheduling data.
02
Warns before the clock runs out
Alerts the dock lead when a truck has waited too long for a door, or has been at the door too long, with the truck, the dock and the time left.
03
Reports what you owe
Keeps a running report of detention owed, by carrier and by facility.
04
Decides the detention request
Approves a request that matches the gate record, and returns one that doesn’t with the timestamps.
What your team stops doing. And what that’s worth.
Less detention to pay
Trucks close to the end of their free time get a door first, because the dock knows which ones they are.
Requests settled in minutes
Each request is checked against the gate record when it arrives, so nobody rebuilds a timeline days later.
You know what detention costs
A report by carrier and by facility shows where the money goes and which docks cause it.
Nothing to rip out. Nothing to migrate.
Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.
Eight more agents running the same way.
Loadsmart AI is nine specialized agents working the freight lifecycle end to end. If none of the nine match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.
Proactive Load Audits
Checks the rest of the carrier’s invoice against the contracted rate.
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Scheduling & Re-Scheduling
Rebooks a late truck so the dock plan holds.
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Document Collection & Filing
We capture every quote, tender, rate con, BOL, POD and invoice as it arrives, and file it against the right shipment automatically.
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Tracking & Status Updates
We get status from carriers so your team stops making check calls, and push clean updates to the people who need them.
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Tender Failures
When a tender falls through, we re-tender down your routing guide and re-book, before the miss ever reaches your team.
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Claims Processing
We gather the documentation, validate the claim, and draft the response for your approval, so claims get filed and recovered.
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Purchase Order Follow-Up
We find purchase orders due with no appointment, and get the supplier or carrier to book before stock runs short.
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Warehouse Customer Service
We answer your warehouse’s status questions and book appointments from an email, using your dock schedule and WMS.
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Bring the workflow that bothers you most.
See the Detention Handling agent run against your own freight, in a working session with the team that builds it.