Meet the Agent: Claims Processing
Gathers the documentation, validates the claim against the shipment record, and drafts the filing for your approval — so claims actually get filed and recovered instead of written off.
2x
faster claims recovery, with higher filing rates
Concealed damage on delivery
Receiver just reported concealed damage on delivered load #LS-47788.
Claims · #LS-47788
What just happened
Concealed damage usually goes unclaimed because filing takes too long. Loadsmart AI gathered every document, validated the claim against carrier liability, and drafted the packet for your approval — turning a write-off into recovered dollars.
The approval stays yours.
This is the one agent that deliberately stops short of acting on its own. It does the gathering, the validating and the drafting — the parts that used to sit in a queue — and then waits. Your team keeps control of what gets filed; the paperwork stops being the bottleneck.
Builds the claim. You approve it.
01
Gathers the documentation
Pulls the bill of lading, proof of delivery, photos and original quote automatically, from the records already captured on every shipment.
02
Validates against the record
Checks the reported shortage or damage against what was actually ordered, quoted and delivered — catching mismatches before they become a rejected claim.
03
Drafts the response
Your team reviews a finished, documented claim instead of building one from scratch under deadline.
04
Files inside the window
Once you approve, the claim goes to the carrier while the details are still fresh.
What your team stops doing. And what that’s worth.
Small claims stop getting written off
When building a claim takes minutes instead of a half day, the math on whether it’s worth filing changes.
Claims move while details are fresh
Less back and forth over documentation, more straight-through approval.
The audit trail holds up
Every claim is backed by the same validated records, instead of whatever someone could piece together under deadline.
Nothing to rip out. Nothing to migrate.
Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.
Five more agents running the same way.
Loadsmart AI is six specialized agents working the freight lifecycle end to end. If none of the six match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.
Document Collection & Filing
Captures the BOLs and PODs every claim is built from.
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Proactive Load Audits
Prevents the charges this one has to recover.
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Tracking & Status Updates
One of the six agents that make up Loadsmart AI.
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Tender Failures
One of the six agents that make up Loadsmart AI.
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Scheduling & Re-Scheduling
One of the six agents that make up Loadsmart AI.
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Bring the workflow that bothers you most.
See the Claims Processing agent run against your own freight, in a working session with the team that builds it.