Meet the Agent: Tender Failures
When a carrier rejects a tender or lets it time out, the agent re-tenders down your routing guide and re-books the next eligible carrier — inside a cost ceiling that stops the fallback from costing more than the miss.
8–10%
overpayment on flat rates eliminated
MEASURED AT RED GOLD
A tender just fell through
A carrier just rejected the tender on MEM → ORD, picking up tomorrow.
Procurement · #LS-49010
What just happened
A carrier fell through on a next-day load. Loadsmart AI worked down your routing guide, re-tendered until it re-covered at contract, and kept the dock appointment — a rejected tender never became a scramble on your desk.
The guardrail is the product.
Automating a fallback is only progress if the fallback doesn’t quietly cost more than the miss did. Every fallback rate is capped at a set ceiling above the anchor rate and checked against live market benchmarks before it books. The guide’s own hierarchy holds too — carriers you already contracted win over a marginally cheaper option further down, because the point of a routing guide is reliability, not the lowest number on a given day.
Works the guide at machine speed. Inside a cost ceiling.
01
Detects the miss
Catches a rejection or a timeout the moment it happens, not when someone reviews the tender queue.
02
Re-tenders down the guide
Moves to the next eligible rate and tenders again, repeating down the guide until a carrier accepts.
03
Cleans up behind it
Drops the rejected carrier from the shipment, cancels the dock or pickup appointment already booked, and re-covers the load under the new carrier.
04
Holds rather than guesses
If no eligible fallback exists inside the guardrail, the load is held for review instead of covered at any price.
What your team stops doing. And what that’s worth.
Recovery before the miss reaches you
A five-minute automated retender instead of a half-day scramble ending in an overpaid spot load.
The guide finally behaves like a guide
Negotiated rates get used in the order you ranked them, on every load, at every hour.
Fallbacks stop inflating spend
The rate that covers the load is one you would have approved yourself.
Nothing to rip out. Nothing to migrate.
Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.
Five more agents running the same way.
Loadsmart AI is six specialized agents working the freight lifecycle end to end. If none of the six match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.
Proactive Load Audits
Validates what actually gets billed against the rate that was booked.
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Scheduling & Re-Scheduling
Rebooks the dock slot the retender just invalidated.
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Document Collection & Filing
We capture every quote, tender, rate con, BOL, POD and invoice as it arrives, and file it against the right shipment automatically.
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Tracking & Status Updates
We get status from carriers so your team stops making check calls, and push clean updates to the people who need them.
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Claims Processing
We gather the documentation, validate the claim, and draft the response for your approval, so claims actually get filed and recovered.
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Bring the workflow that bothers you most.
See the Tender Failures agent run against your own freight, in a working session with the team that builds it.