Meet the Agent: Scheduling & Re-Scheduling
Books dock appointments against live carrier and facility availability from the Opendock network — then detects a slipped pickup, rebooks it, and notifies everyone who needs to know.
5–10 min
saved per appointment
MEASURED AT SCOTTS MIRACLE-GRO
A pickup just slipped
The 8am pickup on #LS-52001 just slipped — carrier’s running late.
Scheduling · #LS-52001
What just happened
A late carrier threw off a booked pickup. Loadsmart AI found a new dock slot, shifted the delivery appointment to protect the service window, and notified the dock, receiver and customer — a slipped pickup didn’t cascade into a missed appointment.
Grace-period logic, not guesswork.
The agent draws a clear line inside the rules a facility sets. Changes that land within an acceptable window get approved and rebooked without escalation. Changes outside it get cancelled and reopened as a new slot automatically, rather than sitting unresolved on the calendar. Nobody has to sit and watch it happen.
Books against what’s actually open. Then rebooks when reality changes.
01
Books against live availability
Draws on real carrier and facility availability from Opendock’s dock, gate and yard network — not a snapshot from this morning.
02
Detects the slip
Catches a pickup missing its window continuously, rather than waiting for someone to notice and react.
03
Rebooks and notifies
Reschedules against current availability and tells the carrier, the facility and the customer, without anyone working the phones.
04
Chases the carrier
Requests a scheduling update when one is needed, and follows up again if the first request goes unanswered.
What your team stops doing. And what that’s worth.
Dock utilization improves
Every slot rebooked automatically, instead of sitting empty while someone notices, is a slot that stays productive.
Detention spend drops
Automatic rescheduling shrinks the window a truck waits from hours to minutes.
On-time delivery moves month over month
Fewer missed appointments is the direct effect, and it compounds from there.
Nothing to rip out. Nothing to migrate.
Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.
Five more agents running the same way.
Loadsmart AI is six specialized agents working the freight lifecycle end to end. If none of the six match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.
Tender Failures
Cancels and rebooks the slot when a retender changes the carrier.
READ MORE →
Tracking & Status Updates
Runs the same notification loop once the load is on the road.
READ MORE →
Document Collection & Filing
One of the six agents that make up Loadsmart AI.
READ MORE →
Proactive Load Audits
One of the six agents that make up Loadsmart AI.
READ MORE →
Claims Processing
One of the six agents that make up Loadsmart AI.
READ MORE →
Bring the workflow that bothers you most.
See the Scheduling & Re-Scheduling agent run against your own freight, in a working session with the team that builds it.